Privacy Policy

Last updated: March 2026

Esavian House respects your privacy and is committed to protecting your personal information. This policy explains what information we collect through [website address], how we use it and the rights available to you.

1. Who we are

Esavian House is responsible for the personal information collected through this website.

Contact details:

Esavian House

181 HIGH HOLBORN

LONDON,

WC1V 7AP

Email: billie@esavianhouse.co.uk
 

2. Information we collect

We may collect:

• Your name, email address, telephone number and any information you provide when contacting us.

• Information about how you use our website, such as pages visited, browser type, device information and IP address.

• Your communication and marketing preferences.

• Any other information you choose to provide.

Please do not send sensitive personal information through the website unless we specifically ask you to do so.

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3. How we use your information

We may use your information to:

• Respond to enquiries and provide information you have requested.

• Provide our products or services.

• Manage our relationship with customers and website visitors.

• Operate, secure and improve the website.

• Meet our legal and regulatory obligations.

• Send marketing communications where you have agreed to receive them.

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we rely on your consent, the performance of a contract, compliance with a legal obligation or our legitimate interests in operating and improving our business.

You can withdraw your consent to marketing at any time by contacting us or using the unsubscribe option in our emails.

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4. Cookies and analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

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5. Sharing your information

We may share personal information with trusted service providers that help us operate the website and run our business, such as website hosting, analytics, email and IT providers.

We may also disclose information where required by law, to protect our legal rights or in connection with the sale or reorganisation of our business.

We do not sell your personal information. 

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6. International transfers

Some of our service providers may process information outside the United Kingdom. Where this happens, we take appropriate steps to ensure that your information receives a suitable level of protection, as required by data protection law.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting or reporting requirements.

As a general guide:

• Enquiry correspondence is retained for 24 months.

• Customer and transaction records are retained for six years or the applicable period.

• Marketing information is retained until you unsubscribe or ask us to delete it.

• Website analytics information is retained for 18 months.

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8. How we protect your information

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

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9. Your rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your information.

• Ask us to restrict how we use your information.

• Object to certain uses of your information.

• Receive certain information in a portable format.

• Withdraw your consent where we rely on consent.

To exercise any of these rights, contact us at email address provided. We may need to confirm your identity before completing your request.

You can also complain to the Information Commissioner’s Office at www.ico.org.uk. We would appreciate the opportunity to address your concerns first.

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10. Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices, and you should review their privacy policies before providing personal information.

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11. Changes to this policy

We may update this policy occasionally. Any changes will be published on this page, and the date at the top will be updated.